Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
One of our strategic clients is looking forward to hire a passionate and dedicated candidate capable of starting up a call center operations with very good knowledge of different technological solutions, workforce planning and service portfolios with the following criteria:
- Previous knowledge with different call center voice and data platforms.
- Vendor, E-Commerce and after sales service management experience.
- Familiar with 24x7 operations.
- Handling Inbound, outbound, online and offline operations.
- Responsible for staffing, recruitment, hiring and training for call center team members.
- Ensuring agents understand and comply by all call center objectives, performance standards, and policies.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other departments and team members to influence the call center role, hence maximize customer satisfaction.
Job Requirements
- High School Diploma or equivalent.
- 6 – 8 previous experience in the same field from.
- Very good English level.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical and Efficient.
- Ability to work under pressure.
-
-
- Working hours: 8:30 AM till 4:00 PM
- Work Location: Gesr El Suez
- Working days: Saturday till Thursday
- Weekly Off: Friday
-
