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Account Manager for Commercial Sector..

Oracle
Jeddah, Saudi Arabia
Posted 4 years ago
17People have clicked1 open position
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Job Details

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Job Description

  • Performs outbound and inbound communication to ERP/HCM/CX Customers to sell additional services and solutions
  • Assists customer contacts with challenges and problems converting them into sales opportunities when possible
  • Maintains a working knowledge of the complete capabilities of ERP/HCM/CX’s services and of SaaS’s internal operational processes
  • Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager
  • Works to improve overall customer satisfaction in assigned customer accounts
  • Manages complex, challenging and/or largest customers of any AMs on the same team
  • Serves as the first line in the escalation path for customer satisfaction issues
  • Has complete knowledge of NetSuite’s products and services
  • May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
  • Liaises with Professional Services, SC and Support organizations to resolve issues for customers. Escalates potential issues to manager when needed

Job Requirements

  • 5+ years’ experience in software sales preferably in a BPO or software Industry
  • Strong applications background and understanding of software systems
  • Strong background in selling software applications to Enterprise Market with knowledge of competing vendors
  • Excellent understanding of business applications such as ERP. CRM and CX
  • Advanced knowledge of Sales methodology
  • Has well superior communication skills to execute complex sales transactions and to provide information and to clarity to any sales deals; or problem resolution situation.
  • Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner
  • Demonstrates excellent written and verbal communication skills
  • Displays above average customer orientation skills
  • Above average analytical and problem solving abilities
  • Strong presentation skills
  • Best among peers negotiation skills
  • Advanced knowledge of Sales methodology

Education:

  • BA/BS degree in business/related field or equivalent work experience.

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