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Job Description
Position Summary:
The Application Administrator has primary responsibility for ensuring business applications are available and performing optimally for our organization. This requires a team member to have a solid understanding of the application, organizational use, and the underlying technologies along with various inputs and outputs. This team member would proactively coordinate with other infrastructure teams to effectively respond to technical hardware and software problems utilizing a variety of tools and methods. The ideal candidate has excellent communication skills to facilitate organizational and technical needs.
Essential Job Duties
- Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs
- Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.).
- Support Users on complex technical issues including problems related to business applications
- Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications
- Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications
- Ensure application knowledge and associated documentation is updated to facilitate service support for business applications
- Prepare and maintain reports within application and/or SQl queries
- Coordinate with technical teams the delivery and packaging of applications to users for business applications
- Understand, investigate, monitor, and aid in resolution of integration touchpoints
- Participate internal Application implementations, upgrades, test and retirements
- Participate in the planning and testing for disaster recovery and business continuity activities
- Participate in End user training Delivery “including one-to-one Training”
- Stay current on industry trends and technology features
- Adhere to solid security technology practices
- Provide On Call support when required
- Other duties as assigned
Job Requirements
Required
- Associate Degree in related information technology field
- 1-5 years' experience in a technology environment
- Experience in writing SQL queries
- Excellent Customer Service skills with the ability to work fluidly with business and technical customers
- Exceptional Problem solving and troubleshooting skills
- Experience with ERP Systems and business applications in a corporate environment
- Promotes teamwork by building commitment and maintaining optimism.
- Excellent Oral and Written Communication
- Exceptional organizational skills and attention to detail
- Solid experience in MS Visio, MS Excel and Reporting tool(s)
- Very good writing skills in both Arabic and English, including technical and business writing
Preferred:
- Working Experiences in Retail Business and solid Financial background
- Knowledge of MS SQL and Postgresql
- Familiarity with infrastructure technologies such as Server, Security, Desktop, Network, Operating System, Development, and other technologies
- Knowledge of IT Service Management
- Provide recommendations on optimal performance of infrastructure technologies. Inclusive of, but not limited to: Server, Security, Desktop, Network, Operating System, Development, and other technologies
- Have Financial Background
