Senior Customer Service Specialist

Kandil Egypt - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Customer Service

  • Managing incoming calls and customer service inquiries
  • Assist with building relationship with business customers, including reaching out to past customers to check if they will be placing follow-up orders
  • Respond to website help tickets, emails and voicemail inquiries
  • Work with fulfillment team on review and notification of customer delayed orders
  • Resolve customer credit card and gift card discrepancies
  • Perform issue resolution and root cause analysis. Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Document reason codes for customer calls
Job Requirements
  • 3-5 Years Experience
  • Data Entry skills
  • Ability to manage time effectively
  • Strong proficiency with Word, Excel, and Outlook
  • Familiarity with order management systems and web based systems
  • Ability to handle multiple tasks simultaneously
  • Excellent interpersonal skills
  • Strong attention to detail
About this Company

Kandil Egypt is the leading lighting manufacturer in Egypt with more than 800 workers and 3 main facilities for different lighting lines. The company was established in 1976 as a producer for gold plated Chandeliers, later metal furniture line was added. Now our product line... (More)

Industry: Manufacturing
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