Senior Customer Service Specialist

Kandil Egypt - Nasr City, Cairo

Posted November 5, 2019

236

Applicants for
1 open position

172

Seen

Shortlisted

107

Rejected

Experience Needed: 3 to 5 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: Confidential	Vacancies: 1 open position

About the Job

Customer Service

Managing incoming calls and customer service inquiries
Assist with building relationship with business customers, including reaching out to past customers to check if they will be placing follow-up orders
Respond to website help tickets, emails and voicemail inquiries
Work with fulfillment team on review and notification of customer delayed orders
Resolve customer credit card and gift card discrepancies
Perform issue resolution and root cause analysis. Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Document reason codes for customer calls

Job Roles: Customer Service/Support

Job Requirements

3-5 Years Experience
Data Entry skills
Ability to manage time effectively
Strong proficiency with Word, Excel, and Outlook
Familiarity with order management systems and web based systems
Ability to handle multiple tasks simultaneously
Excellent interpersonal skills
Strong attention to detail

Keywords: Customer Service Customer Care Customer Support Microsoft Office Computer Skills Data Entry

About this Company

Kandil Egypt is the leading lighting manufacturer in Egypt with more than 800 workers and 3 main facilities for different lighting lines. The company was established in 1976 as a producer for gold plated Chandeliers, later metal furniture line was added. Now our product line... (More)

Industry: Manufacturing

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