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Senior Customer Service Specialist

Kandil Egypt
Nasr City, Cairo
Posted 4 years ago
243Applicants for1 open position
  • 239Viewed
  • 51In Consideration
  • 125Not Selected
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Job Details

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Job Description

Customer Service

  • Managing incoming calls and customer service inquiries
  • Assist with building relationship with business customers, including reaching out to past customers to check if they will be placing follow-up orders
  • Respond to website help tickets, emails and voicemail inquiries
  • Work with fulfillment team on review and notification of customer delayed orders
  • Resolve customer credit card and gift card discrepancies
  • Perform issue resolution and root cause analysis. Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Document reason codes for customer calls

Job Requirements

  • 3-5 Years Experience
  • Data Entry skills
  • Ability to manage time effectively
  • Strong proficiency with Word, Excel, and Outlook
  • Familiarity with order management systems and web based systems
  • Ability to handle multiple tasks simultaneously
  • Excellent interpersonal skills
  • Strong attention to detail

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