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MIS Analyst

Raya Customer Experience
6th of October, Giza
Posted 4 years ago
206Applicants for1 open position
  • 185Viewed
  • 17In Consideration
  • 168Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Main Job Duties:

  • Creating and preparing business reviews in coordination with reporting senior analyst.

  • Creating on-time reports, business scorecards and results management dashboards on periodical basis to support the decision making process both internally and externally

  • Providing the necessary information as need arises to assist and support implementation of all new project scope
  • Measure staff KPIs and results on individual level on periodical basis to ensure all required information availability to all levels
  • Align with all business owners that all business activities are bench-marked, and accurately measured on Table - F on an ongoing basis
  • Calculating the required templates as per project requirements to measure performance metrics on Table-F
  • Archiving and documenting all data for the assigned projects.
  • Provide process control reports including bond factor, VSF reports and cluster management reports.

Job Requirements

  • Experience Google docs, Google sheets, Comprehensive experience with Google Sheets Formulas, Google Scripts Commands and it's applications. (Mandatory).
  • Previous experience in Contact Center.
  • University Graduate.
  • The Arabic language is mandatory.
  • Proficiency in English.

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