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Job Description
- Consistently make a good first impression when calling leads
- Engage potential customers in dialogue that opens opportunities
- Commit to departmental and individual quotas/goals
- Meet company expectations for excellent customer service
- Update contacts database when necessary
- Provide information regarding product/service in an engaging manner
- Answer all customer questions honestly and accurately
- Take relevant notes on all calls for future use and enter into database
- Process orders quickly and accurately
- Maintain a friendly, professional tone at all times
- Function as part of the team with sincere enthusiasm
- Negotiate sales and address any concerns/reservations of potential customers
Job Requirements
- High school diploma or equivalent required; bachelor’s or associate’s degree a plus
- Outstanding verbal communication skills and a positive attitude
- Basic computer skills, including Microsoft Word and Excel
- Excellent telephone etiquette
- Personable and friendly tone of voice
- Ability to follow scripts without sounding mechanical
- Ability to handle being rejected and remain calm and collected
