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Job Description
- Perform related duties as assigned by Supervisor
- Greet and acknowledge each customer
- Assist customers where possible
- Deal directly with customers either face to face, electronically or by telephone
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Comply with set standards of customer service (e.g. quality of speech, handling queues, emails, etc.) and interact with the applicants in order to ensure customer confidence, satisfaction and loyalty.
- Identify and escalate priority issues
- Maintain compliance with all company policies and procedures
- Maintain data protection and confidentiality.
- Attends and participates in staff meetings and in-service training sessions.
- Employee must be able to perform work quickly, yet, efficiently during peak periods
Job Requirements
- Bachelor’s degree or equivalent preferred
- Excellent in French, English and Arabic and other additional languages as an advantage
- Knowledge of customer service etiquette and practices
- Data entry and typing skills, attention to detail and accuracy
- Positive attitude and providing exemplary customer service, maintenance of confidentiality.
- Ability to work independently.
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