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Operations Officer - French Speaker

Dokki, Giza
Posted 4 years ago
83Applicants for1 open position
  • 8Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Perform related duties as assigned by Supervisor
  • Greet and acknowledge each customer
  • Assist customers where possible
  • Deal directly with customers either face to face, electronically or by telephone
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Comply with set standards of customer service (e.g. quality of speech, handling queues, emails, etc.) and interact with the applicants in order to ensure customer confidence, satisfaction and loyalty.
  • Identify and escalate priority issues
  • Maintain compliance with all company policies and procedures
  • Maintain data protection and confidentiality.
  • Attends and participates in staff meetings and in-service training sessions.
  • Employee must be able to perform work quickly, yet, efficiently during peak periods

Job Requirements

  • Bachelor’s degree or equivalent preferred
  • Excellent in French, English and Arabic and other additional languages as an advantage
  • Knowledge of customer service etiquette and practices
  • Data entry and typing skills, attention to detail and accuracy
  • Positive attitude and providing exemplary customer service, maintenance of confidentiality.
  • Ability to work independently.

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