Call Center Manager
MTS -
Heliopolis, CairoPosted 4 years ago268Applicants for1 open position
- 8Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering the representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Assisting other management team members in identifying trends and establishing call center goals.
Job Requirements
- Bachelor degree.
- 8-10 years of experience 3 of which as a Manager.
- IT, Telecommunication or Banking sector background are preferable.
- Excellent team management, leadership & managerial skills.
- Excellent communication, problem-solving skills & customer orientation.