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Job Description
Reporting Line:
Working closely with and reporting to the Regional Vice President and General Manager, the Hotel Manager is responsible for strategically managing all aspects of our hotel operations
Responsibilities:
- The Hotel Manager will provide leadership and management for all operational Hotel employees: directly responsible for key management personnel and indirectly for other managers and non-management employees.
- Accepts responsibility for the health, safety and welfare of the Hotel guests and employees.
- Is accountable for all employee actions, assets, and personal property and the end results of their use.
- Represent the hotel to civic, business, industry and local government.
- Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
- Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs. Oversee preventive maintenance programs such as “Perfect Room” initiative.
- Capable of mentoring and driving direct reports to achieve excellence and professional growth
- Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
- Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
What to Expect: You Will....
- Be part of a cohesive team with opportunities to build a successful career with global potential.
- Have the opportunity to engage in diverse and challenging work.
- Be recognized for excellence.
- You will live in the hotel
Job Requirements
Key Attributes:
- Bachelor’s degree or equivalent related education
- 3 years of experience in the same role in international luxury hotel chains
- Proficiency in English is a must
- A leadership style that is authentic, engaging and strategic, based on identified business priorities
- Ability to develop and assess others
- High degree of analytical abilities
- Strong Relationship Management skills
- Impeccable communication, problem solving and influencing skills
- Strong knowledge of all areas of the hotel, within a luxury, high volume operation
- Some travel is required for training, conferences and recruitment