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Job Description
- Acting as single point of contact for customer orders and providing input for allocation management.
- Management of Key Customer Accounts in line with the company CBM Model.
- Non-Prime Material & Borealis Sales Order Management, as required.
- Creation & maintenance of all customer master records.
- Maintain on-going relationship with customers thereby promoting long term relationship between customer and the company.
- Collaborating with internal stakeholders to manage communications of outstanding accounts receivables to customers thereby support resolving financial and credit-related issues.
Job Requirements
Knowledge
- Bachelor degree (preferably business administration or supply chain management) or equivalent working experience in relevant fields.
- Sound knowledge of ERP preferably SAP & standard office software
- Sound knowledge & understanding of different transportation modes, the freight forwarding industry, export documentation, government regulations & export controls requirements are preferred.
- Strong spoken/written communication skills in English and local language (where applicable)
- Basic knowledge of petrochemical industry is preferred.
Experience
- Minimum 5 years’ experience in Customer Service environment.
- Proven ability to deal with customer complaints
- Good understanding of products, applications, markets and competitors is preferred.
- Exposure to work with commercial and business concerns.
Skills & Attributes
- Advanced level of Customer Orientation
- Good Communication & Problem Solving Skills
- Good Organizational Skills
- Ability to report and document findings
- High level of Detailed Orientation
- Flexibility, Initiative, and Team player
- Cultural awareness of the Countries served.
