IT Service Delivery Manager
Codista -
New Cairo, CairoPosted 4 years ago195Applicants for1 open position
- 38Viewed
- 1In Consideration
- 3Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Manage Technical/development Team
- IT service delivery managers lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
Implement Best Practices
- IT service delivery manager should be able to research and implement best practices in help desk and IT support.
Facilitate Meetings
- IT service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement.
Review IT Service Catalog
- To ensure that listings are accurate, IT service delivery manager should review IT service catalogs to add missing services or make recommendations for services that are not offered.
Ensure Teams Are Trained
- IT service delivery manager should ensure that team members are familiar with IT service delivery processes and best practices. They offer training as necessary.
Job Requirements
- Software knowledge – IT service delivery manager is familiar with technology and computer software, and they’re extremely knowledgeable about the specific software that their company deals with
- Technical experience – IT service delivery manager typically have previous technical experience as well as prior experience managing technical teams
- Infrastructure development – IT service delivery manager has strong knowledge of the principles and processes of infrastructure development
- Familiarity with the Information Technology Infrastructure Library – IT service delivery manager is familiar with the processes and tasks described in the ITIL, which is a manual for IT service management
- Leadership – IT service delivery manager has the essential leadership skills to encourage teamwork and motivate employees
- Problem-solving skills – since they often face problems in their work, IT service delivery manager need strong problem-solving skills to troubleshoot effectively
