Customer Service Manager
3Sixty -
Giza, EgyptPosted 4 years ago334Applicants for1 open position
- 17Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
Job Requirements
Requirements:
- Bachelor’s degree in Business Administration or relevant field.
- A minimum of 5 years’ proven experience in a customer service position.
- Proficiency in Microsoft Office.
- Outstanding written and verbal English communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.