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Job Description
Planning
- Assist Business development manager in setting goals and objectives for EITESAL’s yearly services and capacity building programs
- Participate with business development manager in developing yearly Services activities planning as per requirements and needs of members divisions
- Suggesting new projects/services to be offered to members based on members needs research conducted by business development team that satisfies business needs and strategic direction of members divisions committee
- Review and analyze divisions needs as suggested by business development team leader
- Collaborate with marketing team leader and business development team leader to understand and act upon members feedback and satisfaction of projects services
- Assist business development manager in breaking down approved Services activities plans into tasks and responsibilities in a conclusive plan of action
- Collaborate with marketing department to market and sell new services and programs
- Create EiTESAL Academy as virtual entity to be one of the main revenue streams.
- Create partnerships with top notch institutions pursuing a new role for EiTESAL to be an accreditation body
Implementation
- Manage and supervise the implementation of monthly plans by the team members
- Reports plan implementation activities to business development manager on monthly basis
- Participate in the development of digital marketing content for EiTESAL services activities in cooperation with marketing team leader.
- Manage in cooperation with his/her team, the life cycle of assigned projects from start to end to ensure successful implementation and achievement of projects objectives
- Supervise the implementation of projects and ensure the transparency & governance of the delivery process.
- Responsible for preparing services updated content to be uploaded to service section on EITESAL portal.
- Building qualified services providers database
- Communicate with the services providers regularly to know new products and service and channel updated information to business development team leader for matching to divisional needs
- Follow up and ensure the fast response for members complaints and/or inquiries regarding services offered by projects assigned
- Coordinate with operation team to prepare of all required and needed elements and materials per Talent Development such as catering, materials, venue, etc.
- Distribute tasks among her/ team to ensure maximum productivity and Talent Development & E-Consult services objectives attainment.
- Coordinate with Marketing & engagement team leader for any surveys needed to search members needs & satisfaction.
- Observe, in coordination with the Financial department the legal framework of providers contracts
- Conduct regular visits to EiTESAL members in order to discover and work on their needs.
Staff Capacity Building
- Train employees under his/her supervision aiming to their development and professionalism
- Responsible for newly hired employee’s orientation
- Gather and analyze Talent Development feedback for employees under his/her supervision regarding attended Talent Developments
- Conduct Talent Development needs assessment for his/her team and issue Talent Development request to Business Development Manager
- Conduct interviewing, examining, and testing new candidates and reports to the managing Director
Filing & Documentation
- Coordinate with QA & internal control officers for maintaining and creating effective documentation system and related templates to ensure compliance with the procedures & processes manual.
- Design methods to keep documents and files (digital and paper based) and personally supervise the process for keeping them online.
Evaluation
- Conduct performance appraisal for team members under his/her supervision and reports to Business Development Manager
- Explain the evaluation process to employees under his/her supervision
- Conduct performance appraisal review with employees under his supervision
Job Requirements
- Knowledge of IT industry & its needs.
- Previous experience in Training and Consultation is Preferred.
- Professional Microsoft Office user
- Command of English & Arabic language
- Excellent verbal & written communication skills
- Presentation & pitching skill
- Care for details & accuracy
- Reporting capabilities
- Creative thinking
- Time management
- Hard worker
- Team worker
- Work under pressure
- 5+ years experience in similar function
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