Job Details
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Job Description
- Creatively source candidates through various channels
- Create and publish job ads in various portals
- Screen, validate and interview candidates for potential hiring
- Coordinate reference checks and ensuring proper compliance of all applicable state with Labour Law and SYKES`s hiring process
- Use Recruitment Tools to maintain a complete record of interviews and new hires
- Schedules candidates for assessments and follows up as necessary
- Run Competency Based Interviews (CBI)
- Collaborate with hiring managers to set qualification criteria for future employees
- Interview candidates in-person for a wide range of roles (Junior, Senior and Manager)
- Track hiring metrics including time-to-hire, time-to-fill and source of hire
- Design, distribute and measure the results of candidate experience surveys
- Train and advise hiring managers on interviewing techniques and assessment methods
- Identify staff vacancies, prepare and post position descriptions and recruit, interview and provide recommendations for follow-on interviews to executive management for qualified candidates and assist with all other matters related to the hiring process
- Build a positive candidate/employee experience
- Establish and maintain a positive and professional relationship with potential and existing clients, managers and other key contacts
- Build Reports on quarterly and annual hiring plans
- Host and participate in job fairs
- Follow up with candidates throughout the hiring process
- Maintain a database of potential candidates for future job openings
Job Requirements
- Minimum 1 year experience in Recruitment or Talent Acquisition
- Call Center background
- Fluency in the English language
- Excellent people management skills
- Team player
- Ability to priorities and multitask on a daily basis
- Ability to work under pressure and within a changing environment
- Excellent communication and customer service skills
