Customer Service Team Manager (Alexandria)

Digital Works - Alexandria

92
Applicants for
9 open positions
56
Seen
6
Shortlisted
13
Rejected
Experience Needed:
2 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
9 open positions
About the Job
  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Roster distribution to achieve the target
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation
Job Requirements
  • We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
  • Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center
  • Language Proficiency: Excellent written and Spoken English
  • Ability to work with rotational shifts
About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

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