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Job Description
- To assist and convince a customer to pay the pending dues
- Investigate historical data for each debt or bill
- Take actions to encourage timely debt payments
- Understand customer problem and provide appropriate solution
- Liaise with all other support functions to resolve customer issues and enable maximum collections
- Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued while in office
- Ensure that the defined KPIs are met and exceeded
Job Requirements
- Fluency in Urdu language is a must
- Previous experience in debt collection is a plus
- University graduates ONLY
- Excellent communication skills
- High negotiation skills