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Urdu Speakers Collection Advisor - Call Center - UAE Project

Etisalat Egypt 2
Maadi, Cairo
Posted 4 years ago
48Applicants for50 open positions
  • 0Viewed
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

  • To assist and convince a customer to pay the pending dues
  • Investigate historical data for each debt or bill
  • Take actions to encourage timely debt payments
  • Understand customer problem and provide appropriate solution
  • Liaise with all other support functions to resolve customer issues and enable maximum collections
  • Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued while in office
  • Ensure that the defined KPIs are met and exceeded

Job Requirements

  • Fluency in Urdu language is a must
  • Previous experience in debt collection is a plus
  • University graduates ONLY
  • Excellent communication skills
  • High negotiation skills
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