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Job Description
- Leading the smooth operation of providing our customers with the needed support through our channels
- Improve customer service experience, create engaged customers and facilitate organic growth
- Optimize CSRs performance from both a quality and efficiency perspective
- Fully understand the behavior of the customers, their needs and motivations.
- Maintaining a report and building a strong bond between the customer and the company , by reflecting the company's values and meeting the customer needs.
- Managing CRM crises plans .
- Managing the legal relation between company and customers.
Job Requirements
- More than 5 years of experience
