Job Details
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Job Description
- We are seeking candidates who have experience in training, accounting or ERP software. Duties will include training, configuration and consulting.
- Responsibilities
Client-Based:
- Works with clients implementing or upgrading SSB ERP software to train end-users on specific functionality and system workflow
- Assists with documenting detailed training guidelines and end-user documentation
- Conduct selected (set-up and transactional) standard product training on SSB ERP, either remotely or on-site, as determined by the client needs
- Assists with helping clients cleanse and prepare data for conversion
- Earns the respect of our clients through the demonstration of adaptability, tact, resourcefulness and proactive communications
Team-Based:
- Assist Support Services with providing client (helpdesk) support as needed
- Assist Quality Analysts with software testing as needed
- Collaborates with other Implementation team members, Project Managers, Consultants, and Software Developers as needed to meet client expectations
Other:
- Complete other duties and responsibilities as assigned
- Strong troubleshooting, reasoning, and problem-solving skills required
Job Requirements
- Excellent communication and presentation skills.
- 1-4 years of combined progressive facilitation and instructional design experience.
- Strong writing skills, with extensive experience in developing end-user documentation.
- Experience with full lifecycle ERP implementations for company-wide rollouts.
- Advanced experience with Microsoft Office Word, PowerPoint and Excel.
- Experience in leading formal training sessions
- Ability to constantly learn and adapt to new technologies.
- Ability to communicate and build effective working relationships across a diverse group of people and departments.
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