Job Details
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Job Description
Job Description:
- To survey vehicles received with damages along with suppliers and review/approve quotes received.
- To prepare Accidents/Damage Job Orders for all repairs authorized by the Maintenance department.
- To manage the Accidents/Damage Repairs of the rental and lease vehicles in Dubai ensuring most cost-effective method of repairs.
- To record and advice management of poor service levels given suppliers that is detrimental to the level service Hertz provide to its customers.
- To ensure that the repairs are done according to the expectations of customer at first time (F1) itself.
- To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values.
Key Responsibilities:
- To monitor and control vehicle down time of the fleet within the maintenance cycle ensuring this is kept to a minimum reducing the cost of replacement vehicles while ensuring that vendors are meeting agreed TAT for Smart /Minor/Major Repairs
- To ensure that all estimates received are reviewed for accuracy and are negotiated prior to approving repairs.
- Ensure that the queries of the fellow departments are replied at the earliest in order to inform them for proactively providing update/feedback to the customers.
- To ensure that Accident/Damage vehicles in the Maintenance process are tracked on a daily basis and ETA for vehicle delivery is shared through daily report of WIP vehicles.
- To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values.
- To ensure Work orders are issued to Vendors in a timely manner for jobs done and customer chargebacks are done in a timely manner as per agreed SLA ensuring that quality supporting documents are saved Online for record and communication by the invoicing team.
- To ensure that documents received for damage repairs i.e. Police Reports/Damage forms , Driving License are validated for completion and accuracy prior to submission for Insurance claims.
Job Requirements
Qualifications, Experience & Skills:
- Work requires good verbal communication and interpersonal skills.
- Ability to communicate and interact at all levels.
- Individual should be very good at negotiation and conflict management.
- Graduate/Diploma holder in Automobile Engineering with minimum of 2 years’ experience in body work in Automotive Industry.
Minimum Experience: 2 years’ experience in accident workshop/Vehicle Insurance industry.
Job-Specific Skills:
- Good communication skills, negotiation skills, planning and organization. Customer relations skills, problem solving skills and team building skills.
- Good knowledge of vehicle parts and best industry practice reference damage repairs.
Behavioral Competencies:
- Relationship Building
- Good communication and interpersonal skills.
- Team Building.
- Confidence in own decision making.
- Planning, organising.
- Target oriented and drive to exceed demanding challenges.