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Field Service Engineer - Analytical Chemist

Global for Lab & Health care solutions
Nasr City, Cairo
Posted 4 years ago
125Applicants for1 open position
  • 99Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

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Job Description

We’re currently looking for a Field Service Engineer to join us.
The Field Service Engineer maintains responsibility for service and repair analytical instruments

  • Provide onsite instrument installation, maintenance, and repair within an assigned geographical area or as required.
  • Supervision, repairs, performs maintenance/calibration and detailed cleaning of products and accessories and installs software and upgrades as required.
  • Prepare technical reports and Service Repair information necessary while in the field.
  • Assist Field Service Engineers and Sales Representatives with product installations, trade shows and other events as required. Conduct effective customer and internal communication.
  • Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
  • Perform other related duties as assigned.

Job Requirements

  • Bachelor’s degree in Physics, Engineering, Chemistry, or other Life Science or Physical Science specialty.
  • Has used a complex analytical or measuring instrument(s) in a real- situation or in a college lab setting.
  • Hands-on experience with laboratory equipment.
  • Excellent verbal and written communication skills and willing to work in service with a goal of customer satisfaction.
  • Experience in technical after-sale service environment/organization including field service and direct customer communications would be a plus.
  • Excellent computer skills and capable of doing software and driver installation.
  • Knowledge of at least three of the following: user manual spectroscopy, microscopy, electronics, Must be willing to travel and work.
  • Must have demonstrated good communication skills, organization, and reliability. Must be able to obtain a passport and travel internationally without restrictions.
  • Must have a valid driver’s license.

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