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Job Description
We’re currently looking for a Field Service Engineer to join us.
The Field Service Engineer maintains responsibility for service and repair analytical instruments
- Provide onsite instrument installation, maintenance, and repair within an assigned geographical area or as required.
- Supervision, repairs, performs maintenance/calibration and detailed cleaning of products and accessories and installs software and upgrades as required.
- Prepare technical reports and Service Repair information necessary while in the field.
- Assist Field Service Engineers and Sales Representatives with product installations, trade shows and other events as required. Conduct effective customer and internal communication.
- Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
- Perform other related duties as assigned.
Job Requirements
- Bachelor’s degree in Physics, Engineering, Chemistry, or other Life Science or Physical Science specialty.
- Has used a complex analytical or measuring instrument(s) in a real- situation or in a college lab setting.
- Hands-on experience with laboratory equipment.
- Excellent verbal and written communication skills and willing to work in service with a goal of customer satisfaction.
- Experience in technical after-sale service environment/organization including field service and direct customer communications would be a plus.
- Excellent computer skills and capable of doing software and driver installation.
- Knowledge of at least three of the following: user manual spectroscopy, microscopy, electronics, Must be willing to travel and work.
- Must have demonstrated good communication skills, organization, and reliability. Must be able to obtain a passport and travel internationally without restrictions.
- Must have a valid driver’s license.