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UAE National_Reception Supervisor| Lexus | Dubai

Al-Futtaim
Dubai, United Arab Emirates
Posted 4 years ago
51People have clicked1 open position
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Job Details

Experience Needed:
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Job Description

JOB PURPOSE:

To provide a supervisory management function for all service advisor. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service & experience.

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. Customer Experience focused

  • Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Omonetashi.
  • Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
  • Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
  • Ensure the tracking of the financial performance of each Service Advisor.
  • Staff Management:
  • Conduct daily feedback and operational meetings to review daily expectation and deliverables
  • Provide a daily tracking of performance and review daily.
  • Ensure contingency plans are in place for staff that are sick, on leave or staff attending training.
  • Ensure opening and shutdown procedures are in place.
  • Ensure that eaach and every staff member has a clear job description and objectives and are aware of all disciplinary and grievance procedure
  • Motivate and encourage team to participate in employee and customer engagement forums
  • Provide training calendars and enroll all staff of training relevant to their job duty and responsibility
  • Ensure all staff adhere to Lexus standard.

Job Requirements

Minimum Qualifications and Knowledge

Diploma or Degree in : Automobile / Mechanical/Electrical Engineering Degree

Minimum Experience: UAE National fresh graduate with a relevent university graduate.

Job-Specific Skills:

  • Ability to provide outstanding customer service
  • Ability to maintain strong administration and presentation skills
  • Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
  • Ability to operate all equipment necessary to perform their job

Behavioral Competencies :

  • Integrity
  • Analytical
  • Customer Orientated
  • Follow-up
  • Oral Communication
  • Teamwork
  • Planning and Organizing
  • Perseverance
  • Assertiveness
  • ask Orientated

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