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Social Media Specialist

Minlo
Sheraton, Cairo
Posted 4 years ago
170Applicants for1 open position
  • 75Viewed
  • 8In Consideration
  • 39Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation).
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Respond, transfer and follow up the online complains/requests and escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
  • Produce report about complains categories to be used on user experience enhancement plan. From (Facebook, live chat )
  • Regularly feedback insights gained from community.
  • Monitor all industry and company information and news to anticipate potential issues.
  • Follow up the online orders and make the outbound calls when needed.

Job Requirements

  • Very Good Communication Skills
  • Very Good Customer Service Skills
  • Hard Worker
  • Active Person

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