Senior Advisor, Supportability Program Manager
Dell EMC -
Cairo, EgyptPosted 4 years ago17People have clicked1 open position
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Job Description
Key Responsibilities
In-Market Quality & Project Management
- Owns interlock between the supportability product leaders, Supportability Engineering, Trigger engineering and Analytics ops to facilitate requests, drive initiatives, track and manage product specific issues
- Support partnership with ISG PGs and quality organization to solve business challenges and drive ISG in-market initiatives
- Represent services at TCE forums and equivalent organizations
- Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customer
- Supports achievement of quality goals and performance measurements while also monitoring results to identify outliers requiring deeper investigation
- Provide product Workload, Contact and Dispatch Reduction opportunity/initiative project management
- Influences and contributes to the development, implementation, and continuous improvement of in-market quality standards and processes
Job Requirements
Essential Requirements
- 7+ years of related experience with a Bachelor’s degree; or 5+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
- 7+ years of service experience with computer products, be technically proficient and have a working knowledge of service and product offerings as well as a good understanding of the OLP process.
- Advanced communication/presentation skills with strong ability to interact with executive leadership
- Strong ability to lead, influence and implement change across businesses
- Demonstrate a sense of urgency and act with professionalism when managing critical or sensitive issues
- Understanding and awareness of global components such as cultural differences, time zones, etc.
- Ability to problem solve and communicate risks / impact to deliverables effectively
- Advanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other team members through technical expertise
- Ability to influence design and process decisions and drive improvements based on advanced data, process and quality tools understanding.
- Ability to deal with ambiguous situations within project, across organization