Senior Advisor, Supportability Program Manager

Dell EMC - Cairo

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Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

Key Responsibilities

In-Market Quality & Project Management

  • Owns interlock between the supportability product leaders, Supportability Engineering, Trigger engineering and Analytics ops to facilitate requests, drive initiatives, track and manage product specific issues
  • Support partnership with ISG PGs and quality organization to solve business challenges and drive ISG in-market initiatives
  • Represent services at TCE forums and equivalent organizations
  • Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customer
  • Supports achievement of quality goals and performance measurements while also monitoring results to identify outliers requiring deeper investigation
  • Provide product Workload, Contact and Dispatch Reduction opportunity/initiative project management
  • Influences and contributes to the development, implementation, and continuous improvement of in-market quality standards and processes
Job Requirements

Essential Requirements

  • 7+ years of related experience with a Bachelor’s degree; or 5+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
  • 7+ years of service experience with computer products, be technically proficient and have a working knowledge of service and product offerings as well as a good understanding of the OLP process.
  • Advanced communication/presentation skills with strong ability to interact with executive leadership
  • Strong ability to lead, influence and implement change across businesses
  • Demonstrate a sense of urgency and act with professionalism when managing critical or sensitive issues
  • Understanding and awareness of global components such as cultural differences, time zones, etc.
  • Ability to problem solve and communicate risks / impact to deliverables effectively
  • Advanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other team members through technical expertise
  • Ability to influence design and process decisions and drive improvements based on advanced data, process and quality tools understanding.
  • Ability to deal with ambiguous situations within project, across organization
About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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