Job Details
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Job Description
Scope of work covers the following:
- Setting up, managing, monitoring and analysing the input and the output of different processes of customer relationship management in co-operation with the various teams in the company.
- Develop and evolve customer service quality procedures and monitor their application
- Tracking and analyzing performance indicators.
- Create attractive content on the Internet, as well as the development of the conversational aspect to the various communities.
- Setting up weekly and monthly reports.
- Managing the partners relationships.
- Checking compliance with pre-defined guidelines before partner services launch
Job Requirements
Technical knowledge:
- Strong knowledge of the web environment 2.0
- SEO Master: Site audit, semantic analysis, referencing and optimization, netlinkin, KPIs analysis.
- A Master of Social platforms (Facebook, Instagram, Twitter, Google, LinkedIn,)
- Strong Knowledge of social media management and monitoring tools.
- Good knowledge of Adobe Photoshop/illustrator software is a plus.
Profile:
- 1 to 3 years’ experience in the same field
- Bachelor’s degree of a Business School or equivalent.
- Able to easily adapt an AGILE approach to project management
- Passionate about internet, mobile, new technologies and social networks.
- Fluent Speaker of English & Arabic, (French is a plus).
- Mastering Microsoft Office suite and internet tools
- Perfect communication skills.
- Interested in taking challenges.
- Having a Commercial and business background is a plus.
- Results oriented with the ability to work in a fast-paced environment.
- Strong time management and organizational skills.
- Committed to meeting deadlines with high quality results.
- A proven ability to work independently and as part of a team.
- Innovative and takes initiative.
- Flexible to travel abroad frequently.
