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Service Contract Controller | Famco | Dubai

Al-Futtaim
Dubai, United Arab Emirates
Posted 4 years ago
27People have clicked1 open position
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Job Details

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Job Description

JOB PURPOSE:

The job holder is responsible for collating information, generating reports and monitoring service contracts profitability. The role involves interaction with customers, workshop team and sales team. The responsibility also includes presentation of reports related to service contracts to senior management.

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks.

DESCRIPTION OF THE ACCOUNTABILITY:

  • Collating Information from the ERP system or other sources related to Service Contracts and generate reports.
  • Alerts the workshop manager / higher management about the exceptions which may affect the profitability of the service contracts.
  • Presentation of reports related to service contracts to higher management.
  • Prepares and shares relevant reports with the Principals related to Service Contracts.
  • Maintains Contact with Service Contract Customers for technical and commercial matters.

Job Requirements

Minimum Qualifications and Knowledge:

  • Diploma in Mechanical / Automotive or bachelors degree

Minimum Experience:

  • Minimum 3 years hands on experience in service contracts management in a reputed automotive dealership

Job-Specific Skills:

  • Good communicator in English; Arabic an advantage
  • Sound technical knowledge
  • Requisite knowledge in MS office
  • Valid UAE drivers’ license
  • Ability to think analytically
  • Planning and organizing

Behavioral Competencies

  • Customer Focus
  • Adaptability
  • Effective Communication
  • Continuous Self Improvement
  • Innovation
  • Result Oriented
  • Team Work Effective Communicator
  • Interpersonal Skills
JobsEngineering - Mechanical/ElectricalService Contract Controller | Famco | Du...