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Parts Counter Sales Executive - Toyota Al Futtaim - Dubai

Al-Futtaim
Dubai, United Arab Emirates
Posted 4 years ago
78People have clicked1 open position
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Job Details

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Job Description

This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

The part sales representative is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stake holders to deliver exceptional customer experience.

This is a support function and is crucial for achieving budgeted parts revenue targets every month.

This position directly interacts with:

  • Customers
  • Service Advisor
  • Parts Supervisor
  • Job controller
  • Technicians
  • Workshop Manager

This role is often required to work extended hours to achieve targets and deliver on customer commitments.

Job Requirements

Minimum Qualifications and Knowledge:

  • Diploma or equivalent
  • Automobile background
  • Sales and customer service experience

Minimum Experience:

  • 3 to 5 years overall experience with automotive industry, preferably in a similar parts operation role.

Job-Specific Skills:

  • Working knowledge of MS office, SAP knowledge preferred,
  • Customer handling skills
  • Good communication skills.
  • Conversant English & basic Arabic speaking
  • Electronic Parts Catalogue(EPC) proficient
  • Product and process knowledge

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