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Job Description
- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
- Ensure a reliable process is operating to solve customer complaints fast and effectively
- Escalate customer issues to the right organization whenever needed, and supports a collaborative resolution in the customer's best interest
- Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
- Lead execution of containment actions for known problems.
Job Requirements
- Electrical Engineering degree, at least 8 years experience
- Customer Oriented mindset
- Strong influence skill with a global mindset
- Multicultural skills
- Communication capability
