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Job Description
- Remotely, provide first-level technical support for all equipment and software concerning Aloha Software
- Troubleshoot and respond to desktop, Server, and network issues and support system problems/requests by providing detailed resolutions to customers in a timely manner.
- Effectively handle POS support calls from initiation to resolution, and escalating issues appropriately
- Proactively monitor and address system failures and use your technical knowledge and troubleshooting skills to solve user issues
- Troubleshoot and diagnose hardware, software, network problems, and performance of systems affecting end-users and provide solutions
- Perform various project-related tasks as needed, maintain passwords, data integrity, and file system security
Job Requirements
- Ability to work on rotational and overnight shifts.
- 1- 3 Years of Experience in the same role.
- Bachelor's Degree from a recognized university.
- Experience working with hospitality software is a Must.
- Restaurant POS knowledge using the Aloha system is preferable.
- Excellent communication skills (written and verbal)
- Strong computer skills (i.e. excel, word, windows-based products, client/server environment).