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Job Description
- Maintaining Customer Satisfaction
- Receive and Respond to Customer Queries
- Follow communication procedures, guidelines and policies
- Build a strong relationship with the customers
- Resolving and handling customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Create weekly reports
Job Requirements
- 1 year of experience at least in customer success will be a plus or relevant field
- English level from very good to Excellent.
- Has Great Written Communication Skills
- Bachelor’s degree
- Computer literacy
- Ability to multi-task, be proactive and results-oriented
- Effectively solve problems and conflicts
- A true team player with a ‘can do’ attitude
- Excellent organizational skills and strong attention to details
- Have the right attitude and flexibility
- Fast learner and self-motivated
- Max Age: 26