Collection Specialist

A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances. This role requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment

Responsibilities:

• Aggressive collection skills
• Customer Communication: communicating with customers, usually via telephone, visits, etc. to resolve delinquent accounts and collect payment on debts.
• Documentation: keep detailed records of all customer communications, payment plans that customers have agreed to.
• Research and Customer Location: collections agents are skilled at researching and processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.
• Prepare the monthly report for customer due to non-payments and settlements