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Technical Support Engineer

General Technology
Mohandessin, Giza
Posted 4 years ago
108Applicants for1 open position
  • 34Viewed
  • 7In Consideration
  • 3Not Selected
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Job Details

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Job Description

We are looking for a Technical Support Engineer to provide both hardware And software assistance to our employees.You will diagnose and Troubleshoot software and hardware problems, install applications and Programs and ensure resolution of day to day IT incidents reported by end -users . your responsibilities include resolving network issues,configuring Operating system and using remote desktop connection to provide Immediate support. You will be required to perform the following tasks in An organized and timely manner:

  • Investigate ,analyze and resolve hardware and associated software and communications problems with computer systems.
  • Diagnose and troubleshoot technical issues ,including account setup and network configuration .
  • Perform simple hardware repairs and maintenance on a wide range of PC-based computers and peripherals.
  • Evaluate existing computer systems hardware and perform system upgrades based on needs .
  • Diagnose and resolve issues relating to internet connectivity,WAN technologies, remote access and ADSL and follow up network communication problems with ISP.
  • Implement and manage disaster recovery and backup.
  • Create and maintain network users/permissions.
  • Ensure proper security setup of end-user desktops and manage IT security issues.
  • Perform basic firewall administration tasks and firewall policies via GUI and command line.
  • Perform tracking reallocation and disposition of end-user IT assets.
  • Maintains a high level quality of customer service standards in dealing with and responding to questions.

Job Requirements

Bachelor`s degree in computer engineering or related field,or equivalent technical /vocational certification MCSA or MCSE withv 2-3 years of prior IT help desk or related technical support experience with the following basic skills.

  • Good knowledge of MSSQL / MYSQL installation and backup.
  • Hands-on experience with windows server and desktop environments.
  • Working knowledge of network security practices , anti-virus programs and scripting languages.
  • Experiences in using administrating and/or implementing ERP systems.

Preferred Skills :

  • A+,Network+Certification or equivalent experience,CCNA would be a plus
  • knowledge of VMware, ESXI and Microsoft office tools and customization.

Additional Notes :

  • Tech savvy , customer-oriented , multi tasking and cool tempered.
  • Ability to understand and communicate in proper English.
  • Ability to learn and apply new technology.

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