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Receptionist

GEMS Education
Madinaty, Cairo
Posted 4 years ago
137Applicants for1 open position
  • 26Viewed
  • 88In Consideration
  • 45Not Selected
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Job Details

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Job Description

  • Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
  • Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
  • Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
  • Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
  • Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
  • Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
  • Attend staff meetings and serve on committees as required.

Job Requirements

Expected Experience:

  • From 0-2 years of experience working as a receptionist or in a customer service focused role.
  • Effective communicator (written and spoken)
  • Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:

  • Ability to multi-task and cope with peaks of demand
  • Proficient secretarial and computer skills
  • Advanced user of Microsoft Office an advantage

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