Reservations & Ticketing Agent
Oman Air -
Cairo, EgyptPosted 4 years ago194Applicants for2 open positions
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Job Description
- Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all WY procedures and regulations to achieve the highest possible quality of reservations and ticketing service
- Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis. Maximize use of WY network.
- Refer more complex cases to reservations supervisor.
- Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
- Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
- Assist mishandled passengers to minimize passenger complaints on a daily basis.
- Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
- Maintain a database of customers
- Investigate complaints to define and correct weak areas.
- Advise of changes in flight plan or to cancel or confirm reservations
- Calculate and process ticket for a refund through the station finance department
Job Requirements
- Experience of a minimum of 2 years’ experience in reservations and ticketing from within an Airline or a Travel Agency
- You will also have Airline basic tariff courses. Besides strong Sabre knowledge, good computer skills are required in this role.
- You are a service-minded, good communicator and have strong ability to maintain a good structure through all of your daily responsibilities.
- You must also be able to work well under pressure.
- Fluency in English language (oral and written) is essential for this role.
