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Community Lead

The GrEEK Campus
Downtown, Cairo
Posted 4 years ago
66Applicants for1 open position
  • 66Viewed
  • 23In Consideration
  • 26Not Selected
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Job Details

Experience Needed:
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Job Description

Illustrate The GrEEK Campus core values and strive to achieve our mission. Lead the Community Management team to achieve the following:

  • Creation of a collaborative environment among our members through events and personal introductions.
  • Ensuring that campus is fully operational and processes are running smoothly
  • Driving growth and promotion of The GrEEK Campus provided service offerings
  • Maintaining company standards and expectations.

Duties& Responsibilities:

(Community Management & Internal Events)

  • Manage all campus operations and communicate with market support to ensure the highest level of member satisfaction.
  • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and campus walk-through.
  • Solve member-related issues to ensure a cohesive community and manage expectations.
  • Meet with members to resolve issues, process member terminations and other issues of complexity
  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating.
  • Proactively gather data on members’ business objectives and identify both The GrEEK Campus and members' services that could help members achieve their objectives.
  • Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service requests as an opportunity to learn more about members, members’ businesses and any other needs members may have.
  • Identify opportunities and act on them to connect members.
  • Design and implement rules, guidelines and best practices for the community to optimize member experience
  • Recommend best practices, including but not limited to community engagement, sales, events, training, and member experience on a company-wide level.
  • Exercise discretion in guiding prospective members, including possibly gate-keeping where business may not be in the interests of the greater community.
  • Resolve members' complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
  • Explain The GrEEK Campus policies and procedures to members, including but not limited to the membership agreement.

Job Requirements

  • College graduate with a four – year degree.
  • Customer service experience required.
  • Project management and business operations experience required.
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Passion and understanding for entrepreneurial communities.
  • Passion and understanding for The GrEEK Campus’s mission and values.

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