Job Details
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Job Description
Receiving Claims and requirements
- Resolve customer complaints via phone, email.
- Greet customers warmly and asking about reason for calling (Read from scripts).
- Listen to customer's needs and concerns, and provide answers or responses.
- Open tickets on ERP system to place orders, refunds, or exchanges.
- Refer and delegate customers to Manager, Technical Support or others who can help.
Tracing claims and requirements
- Working closely with service dep. to Schedule reservations, Confirm existing appointments and reschedule missed.
- Prepare quotations, visits announcement and Reservation requests. follow up to get confirmations from customers.
- Tracking Services through the workshop and Mobile Service Team.
- Tracking the Shipments and delivery through the warehouse and Workshop.
- Work with customer service manager to ensure proper customer service is being delivered.
Customers Lead
- Effectively communicate to the customer on the timeline of repair and maintenance.
- Advise customers on the value of maintenance in accordance with the manufacture’s specifications.
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.
Job Requirements
- University bachelor’s degree.
- Has 1 - 3 years customer service .
- Possess excellent computer skills
- Possess high reporting skills.
- Very good oral and written English and Arabic is a must.
