Customer Care Associate (Arabic-Speaker)
BulkWhiz -
Dubai, United Arab EmiratesPosted 5 years ago264Applicants for1 open position
- 96Viewed
- 19In Consideration
- 77Not Selected
Job Details
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Job Description
Bulkwhiz is a fast growing e-commerce company that is focused on online bulk shopping. We are looking for a Customer Service Associate to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Reports to: Customer Care Manager
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Generating sales leads.
- Meeting personal/team sales targets and call handling quotas.
- Following communication procedures, guidelines and policies.
Job Requirements
- Valid work permit and visa for the United Arab Emirates.
- Languages: Arabic (native or fluent), English (professional mastery).
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Ability to multi-task, prioritize, and manage time effectively.
- Comfortable using computers.
- Experience working with customer support (3-4 years).
- Familiarity with CRM systems and practices is a plus.