Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Manager / CRM/ Pharmacy

Zikry-Pharmacies
Cairo, Egypt
Posted 4 years ago
124Applicants for1 open position
  • 27Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Job Requirements

  • Proven experience as call center manager or similar position
  • Pharmacist is a must
  • Not less than 2-3 years
  • Experience in a Pharmacy/ Call Center/ Customer services environment, TPA, Hospitals or Medical Centers exposure a plus
  • Thorough knowledge of MS Office applications
  • Management skills
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision-making skills, able to escalate response to situations when relevant

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Manager / CRM/ Pharmacy