Job Details
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Job Description
1- Professional Services:
- Participate in the LLD document generation as per the supplied HLD and SOW in light of vendor’s standards.
- Participate in developing project implementation schedule as per project SOW.
- Follow the project plan in deploying the implementation of Large-Scale projects upon the agreed plan & Scope of work.
- Perform project(s)’ Configuration as per its LLD proficiently & according to vendor’s Standards.
- Prepare Pre-Engagement & Project Closure presentations.
- Develop & execute the project’s acceptance criteria and test plan.
- Conduct quality assurance & testing in light of the acceptance criteria.
- Provide a full Technical documentation of the implemented projects.
- Prepare task status report as required.
2- Maintenance Contracts:
- Efficiently respond to the escalated problems within the time agreed on the SLA (Service level Agreement).
- Competently Troubleshoot and Solve the escalated problems (level 1 & 2) within the time agreed on the SLA.
- Follow the proper Escalation Matrix if the Problem is of a higher level or still persists.
3-Value Added Services (Technical Consultancy Responsibilities):
- Participate in High Level Technical Value Add-On Services such as the Forensic Investigation Cases and remediation services.
- Advise on configuration optimization for maximum uptime and performance.
4-General Tasks:
- Fulfill personal development plan.
- Participate in technical and non-technical know-how transfer with the team.
- Perform all assigned tasks from the direct manager within the scope of department.
5. Job Details:
- Covering EGYPT market and also the region, mostly KSA
- Work independently with project management
- May lead to re-location in KSA or other selected country
Job Requirements
Required Skills:
- 2 - 5 years of experience.
- CCNA- Collaboration is a must.
- Hands-on experience on CUCM, IM& Presence, CUC, EXP and VGWs.
- Experienced in Cisco Video Conferencing Solutions.
- Associate experience in Customer Care Applications.
- Solid Knowledge of TCP/IP.
- Solid Knowledge of network Protocols.
- Solid Knowledge of Technical reports writing