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Job Description
Careem's Supply leads are the backbone of the organization. They are the ones leading our teams to provide top-notch Captain support, growing the Supply, and managing the day-to-day operations in the most effective manner. Owning all KPIs across the whole supply funnel, our Supply Managers are responsible for sourcing and on-boarding our new captains, for utilizing existing captains in the most efficient way and to deliver world class captain support.
Responsibilities
- Responsible for recruiting, training and on-boarding captains to grow our Supply efficiently and thereby meet our company's growth targets
- Own the city setup and configurations to optimize customer experience, supply growth and performance
- Use a data driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization
- Supervising all captain support channels to ensure our captains are receiving world class support
- Drive effective captain loyalty and engagement programs to ensure strong captain retention and increase captain lifetime value
- Lead and develop a team of high performers
- Launch new car-types and aim for Product-Market Fit
Job Requirements
Key Performance Indicators
- Ability to project manage multiple tasks.
- Agile delivery of ad-hoc support to a high standard against accelerated timelines.
- Data driven approach to analyze operational business performance.
- Demonstrate the consistent modeling of both brand stewardship and collaborative behaviors to deliver the above.
- Team NPS [Net Promoter Score] which defines how engaged, motivated and happy the supply team is
- Delivering on OKRs [Objectives and Key Results] as defined by the company
Qualifications/Skills required
- 3+ years of experience in delivering on KPIs, managing/leading teams and working in a fast-paced growth-centric environment
- Strong analytical and critical thinking skills
- Self motivated and team player
- Carries a problem-solving mindset