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Job Description
- Provide technical software and hardware support across the company.
- Respond to phones and emails of employees seeking technical assistance on computer systems, answer queries, and offer advice to solve problems.
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Perform in-person or remote troubleshooting through running diagnostic programs to resolve problems.
- Remotely accessing hardware or software for employees to make changes and fix problems.
- Provide for the implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers
- Set up accounts for new users and teste new technology.
- Administers multiple maintenance functions of the web-based CRM (Customer Relationship Management) with a primary goal of ensuring data integrity.
- Protect customer data from outside infiltration through encryption, secure data storage, and other necessary means.
- Maintain confidentiality and security of company documents and customers.
- Report system downtime and performance issues to the CEO.
- Ensure to follow standard operating procedures and meet service level agreements.
- Offer suggestions for possible upgrades and changes within the IT department
- Connects users to networks and provides initial training in facilities and applications.
- Administers e-mail and anti-virus systems.
- Assists in research and procurement of computer accessories and supplies.
- Performs other duties as assigned
Job Requirements
- Knowledge - Bachelor's Degree preferably in IT, Computer science or computer engineering.
- 1-3 years of experience in IT
- Working knowledge of WAN and LAN also CRM to address network connectivity issues
- Strong Computer Skills, updated with the latest software and techniques
- Good communication and problem- solving skills to understand the problem and effectively explain its solution.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Good Customer Service Skills
- Presentable, detail-oriented and initiative.
