Job Details
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Job Description
Role Summary:
The Project Management Coordinator is responsible for planning and pro-actively managing the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
Essential Responsibilities:
- Ensure Order Entry Quality & Integrity:
- Ensure customer orders are validated and approved before order entry
- Entering and booking orders in various oracle systems for equipment and accessories
- Confirm Customer Requested Date and provide the customer acknowledgement
- Follow external purchases: PO issuance to suppliers
- Backlog Management & Fulfillment:
- Follow up on sales orders with makes centers and fulfillment team to meet customer requested dates
- Execute external purchases related to customer order: PO issuance till delivery
- Work with logistics team on shipments till delivery to site
- Own and update timely key dates using local operating mechanisms and reports
- Ensure the execution of concessions in case of damaged goods or lost on shipment
- Ensure effective cross-communication:
- Establish and maintain communication with the appropriate stakeholders for customer order execution purpose
- Lead and attend business sales reviews to ensure tasks and actions of the projects are well assigned
- Monitor the Customer Plan versus actual to pro-actively reduce span in the customer order
- Fulfillment grounded on SCOT optimization
Job Requirements
Required Qualifications:
- Bachelor’s Degree or equivalent knowledge or experience
- 2+ years of experience in sales/services and/or operation roles
- Basic knowledge of project management fundamentals
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- High work standard and quality
- Reliable, responsive, attentive to detail
- Customer satisfaction oriented
- Team player
- Excellent presentation skills
- Strong PC skills
Preferred Qualifications:
- Transportation and customs knowledge
- Proficient at understanding of Order Entry and approval processes work through ORACLE
- Good Medical Products knowledge
- Lean and Six Sigma skills
Desired Characteristics:
Preferred Qualifications:
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Ability to influence others and lead small teams
- Ability to work independently
- Strong problem solving skills
