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Help Desk Admin

HITS Solutions
Nasr City, Cairo
Posted 4 years ago
69Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receiving Customer Calls, and route the call to the relevant Service Delivery sector.
  • Check service quality per case by monitoring reply/resolution time, used fonts, attachments, signature and more.
  • Customer Satisfaction Survey after case resolution.
  • Monitor CRM tracking for Cases to avoid helping customers without recording on CRM.
  • Track Department meetings and schedules regarding projects' analysis phase, consultancy meetings, and implementation review.

Job Requirements

  • Fresh graduate - 2 years of experience.
  • Education: Bachelor’s degree in Commerce or Arts
  • Preferred Universities: Ain Shams, Cairo, Helwan & GUC.
  • Proven experience as a helpdesk admin or office admin assistant or any customer service role.
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to multi-task.
  • Excellent time management skills and the ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Working knowledge of office equipment, like printers and fax machines.

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