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Job Description
- Receiving Customer Calls, and route the call to the relevant Service Delivery sector.
- Check service quality per case by monitoring reply/resolution time, used fonts, attachments, signature and more.
- Customer Satisfaction Survey after case resolution.
- Monitor CRM tracking for Cases to avoid helping customers without recording on CRM.
- Track Department meetings and schedules regarding projects' analysis phase, consultancy meetings, and implementation review.
Job Requirements
- Fresh graduate - 2 years of experience.
- Education: Bachelor’s degree in Commerce or Arts
- Preferred Universities: Ain Shams, Cairo, Helwan & GUC.
- Proven experience as a helpdesk admin or office admin assistant or any customer service role.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to multi-task.
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem-solving skills.
- Working knowledge of office equipment, like printers and fax machines.