CRM Customer Support

RESPONSIBILITIES

• Welcome new clients and guide them through the on-boarding phase.
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Update our internal databases with information about technical issues and useful discussions with customers
• Concession of the customers' troubles by recommendation of products, services or procedures
• Evaluation of the systems' problems to recommend enhancements
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Achieve CS team target
• Develop strong relationships with day-to-day users and key decision makers.
• Support clients’ drive towards self-sufficiency by educating and empowering them.
• Monitor and manage a portfolio of clients to optimize overall satisfaction.
• Achieve the standards of quality and SLA
• Commitment to teamwork.

Benefits

• Salary + bonus
• Smart working environment
• Career Path.
• Flexible working hours.