Operations Manager

Athear For Marketing Services - New Cairo, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
More than 10 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Manage a team including motivating, hiring, training, performance management and setting monthly goals.
  • Call center scheduling
  • Address the escalation of issues and coordinates with appropriate internal and external resources to provide resolution.
  • Establish productivity objectives and strategies.
  • Monitor productivity and provide assistance to representatives when needed.
  • Review/prepare reports for management.
  • Coordinate special call campaigns as mandated by management.
  • Perform other job related duties as assigned.
  • Manage, motivate, train, and develop a team of 20 -30 inside sales representatives
  • Establish daily goals and metrics for both inbound and outbound dialing teams
  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
  • Monitor and score calls for representatives
  • Assist with documentation of behaviors and performance
  • Assist in scheduling/ensuring full shift coverage
  • Audit, update, and maintain reports
  • Provide guidance to representatives to ensure KPI’s are met
Job Requirements
  • Previous outbound sales and/or sales supervisory experience in a call center setting is required.
  • Knowledge of direct sales techniques required, utilizing scripted sales presentations and rebuttals for consumer objections.
  • Familiarity and/or experience with a Predictive Dialer helpful.
  • Must possess excellent selling, coaching and motivational techniques.
  • Proficiency with PC including Microsoft Excel and Word. Excellent verbal and written communication skills; highly organized, effective time management skills, analytical skills and strong interpersonal skills.
  • Must be able to perform simultaneous tasks and identify and resolve issues as they arise.
  • Excellent communication skills (verbal and written) and persuasive communication style
  • Ability to direct, lead, and motivate others in a team environment
  • Detail oriented and organized
  • Strong analytical skills and numeric aptitude
  • Ability to meet goals and deadlines under pressure in a fast paced, stressful environment
  • Ability to work a flexible schedule to include required evening and weekend hour
  • Knowledge the "Fair Debt Collection Practices Act" and the legal responsibilities involved with collections
  • 5+ years previous inside sales or call center experience
  • Proficiency with the MS Office Applications, advanced Excel skills needed
  • 3+ years of supervisory experience preferred
  • Experienced in managing remote employees
  • Proven success in workforce management
About this Company

WE are an outsourcing Company

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