Previous outbound sales and/or sales supervisory experience in a call center setting is required.
Knowledge of direct sales techniques required, utilizing scripted sales presentations and rebuttals for consumer objections.
Familiarity and/or experience with a Predictive Dialer helpful.
Must possess excellent selling, coaching and motivational techniques.
Proficiency with PC including Microsoft Excel and Word. Excellent verbal and written communication skills; highly organized, effective time management skills, analytical skills and strong interpersonal skills.
Must be able to perform simultaneous tasks and identify and resolve issues as they arise.
Excellent communication skills (verbal and written) and persuasive communication style
Ability to direct, lead, and motivate others in a team environment
Detail oriented and organized
Strong analytical skills and numeric aptitude
Ability to meet goals and deadlines under pressure in a fast paced, stressful environment
Ability to work a flexible schedule to include required evening and weekend hour
Knowledge the "Fair Debt Collection Practices Act" and the legal responsibilities involved with collections
5+ years previous inside sales or call center experience
Proficiency with the MS Office Applications, advanced Excel skills needed