Queue Management Specialist - Jumia (Full Time)

Jumia -
Cairo, EgyptPosted 5 years ago

83People have clicked1 open position

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Responsible for daily reporting and follow up on various departments.
Monitor queue status and volume
Monitor and assign tracks to the responsible team.
Follow up with teams for closing the tracks before breaching SLA.
Monitor E2E scores and share responsibility of achieving their target.
Effectively solve problems, escalations and provide support for other departments.
Study and investigate cases for lost/missing/damaged items.
Fill in required data and figures for daily monitoring meetings’ G-docs.
Assign the Out of SLA tracks to Lost Management Team for lost update before they are missed.
Update and follow up on all the root causes of missed tracks.
Responsible for passing on information in order to obtain the best performance from different stakeholders.
Communicate effectively with colleagues; in a way that will enable to perform work in a professional, safe, and efficient manner.
Initiate new reporting ways for clearer visibility, as required
Develop and participate in various projects.
Work might require visiting hubs and warehouses.
Various other duties as assigned.

Bachelor degree.
1-3 years’ experience in related field.
Strong desire to learn.
Attention to details
Proven skills in monitoring.
Excellent interpersonal and communication skills, including intercultural awareness.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Effective problem-solving and mediation skills.
Must be proficient in Excel and use of the Internet.
Excellent use of HMT and OMS (For Internal Transfer).
Ability to transfer knowledge and share learnings.