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IT Help Desk - Sharqia

MedStar
10th of Ramadan City, Sharqia
Posted 4 years ago
150Applicants for1 open position
  • 142Viewed
  • 36In Consideration
  • 26Not Selected
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Job Details

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Job Description

  • First point of contact (SPOC) in all computer hardware and software problems and requests.
  • Follow up with customers to ensure issue has been resolved.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware and peripherals.
  • Respond to queries and requests for technical assistance in person, over the phone call or email.
  • Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
  • Troubleshoot and resolve all technical problems related to internet connections.
  • Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
  • Assist remote support teams with activities related to site when it’s necessary.
  • Assets Inventory Maintain up-to-date inventory of all IT equipment.
  • Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
  • Ensure effective maintenance and regular inspections of the hardware and Clean up computers.
  • Ensure smooth operations by minimizing down time.
  • Follow standard help desk procedures in addition to log all help desk interactions.

Job Requirements

  • Bachelor degree in computer science or equivalent.
  • Minimum 2 years’ experience in a similar position.
  • Flexible and proactive approach to teamwork.
  • Very good communication skills.
  • Good learning and troubleshooting skills.
  • Problem analysis and solving.
  • Well planned and organized.

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