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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Job Requirements
- Males Only
- Fluent in English and conversational in Arabic
- Experience in customer service with a minimum of four years in food services/restaurants and catering industry.
- Manage large amounts of call in a timely manner
- Follow communication scats to seize upsetting and crossing selling opportunities
- Engaging with customers and diffuse and rectify complaints
- Coordinate with delivery drivers and outlet supervisors for orders
- Adept computer skills to deal with our ERP, Google Docs and Avaya telephone systems.
