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Social Media Senior Specialist

Fashion Retail Group
New Cairo, Cairo
Posted 4 years ago
40Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Service Community Admin accounts, processing concerns and complaints, escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Regularly feedback insights gained from community moderation into the Social Media team
  • Monitor all industry and company information and news to anticipate potential issues
  • Define most important social media KPIs
  • Manage and oversee social media content
  • Measure the success of every social media campaign and social media agency performance
  • Stay up to date with the latest social media best practices and technologies
  • Work with the social media agency to ensure content is informative and appealing
  • Collaborate with Marketing, Wholesale and Commercial teams
  • Monitor SEO and user engagement and suggest content optimization
  • Resolving consumers complains and inquiries efficiently and effectively.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

Job Requirements

  • A Bachelor’s degree from mass communication, marketing or Equivalent.
  • Retail Background is a plus.
  • Fluent in English is a must.
  • Understanding of SEO and web traffic metrics
  • Proactive and energetic.
  • Excellent communication skills.

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